POLICY

Placing a unique order with us is a simple process that ensure you get exactly what you want, even if it’s not listed on our website. Here’s how you can place your unique order

1. Contact Us: Direct message us via email at daprettyplugjay@gmail.com, text us at (661) 421-8566, or reach out through any of our social media channels.

   2. Provide Item/Details: Send us a picture of the item you’re interested in. If the item requires a specific size, please include that information as well.

   3. Confirmation and Pricing: Once we receive your request, we will confirm whether we can source the item for you and provide you with price.

   4. Proceed with Payment: If you decide to move forward, we will share the available payment

   5. Shipping Information: After the payment is received, you will need to send us your address information.

Please note that unique orders are also considered as preorders and can take up to 14 to 21 business days to receive. This time frame allows us to ensure we can source and deliver the item to you with the highest quality standards. Thank you for choosing us for your purchasing needs!

When placing an order, it’s important to have a clear understanding of the shipping timelines so you can plan accordingly. Typically, orders will take between 14 to 21 business days to arrive at your destination. This timeframe allows for the careful handling and processing of your purchase to ensure it meets quality standards before it’s dispatched. Please keep in mind all orders are PREORDERS none of them or on hand or in stock. All items come from our supplier’s warehouse.

Additionally, tracking information is a crucial aspect of online shopping. For your convenience, tracking details are sent out via email after 7 to 10 business days from the date of your order. This allows you to monitor the process of your shipment and get an estimated delivery, so you can be sure when to expect your package,

Understanding theses timelines can help manage your expectations and reduce any anxiety associated with waiting for your order. Always ensure to check your email for the tracking information.

When you shop with us, please be aware of our shipping policies to ensure a smooth transaction and understanding of our procedures. Once a package leaves our business premises, we are not responsible for any loss or damage that may occur during transit. It is important to note that responsibility for the package transfers to the delivery carrier at that point.

In the unfortunate event that your package is lost or stolen after it has been dispatched, we advise you to directly contact the delivery carrier. They have a systems in place to track down your package and can provide specific assistance and solutions. Our customer service team is always here to provide you with the carrier’s to contact information and help facilitate communication if necessary.

We understand the inconvenience that shipping issues can cause and strive to work with reputable carries to minimize these occurrences. However, we encourage our customers to review and understand these shipping terms prior to making a purchase to ensure a clear understanding of the process after you order leaves our hands. Thank you for choosing us, and we appreciate your understanding.

When placing an order with us, it’s important to note that you have a 24 hour window in which you can cancel your order. After this period, the sale becomes final and cannot be revoked. If you decide to cancel within the allowable time frame, please be aware that the refund process does not take place instantaneously. It may take up to 10 business days for the refund to be processed and reflected in your account. We appreciate your understanding and patience in this matter and are here to assist you with any questions or concerns you might have about your order or the cancellation process.

At The Pretty Plug, we strive to ensure that all our customers receive products of the highest quality. However, we understand that occasionally issues may arise. Please note that all product sales are final, and we do not accept refunds or exchanges unless the item you purchased is defective. Our return policy is designed to be clear and straightforward to ensure your shopping experience is as seamless as possible.

In the event that you receive a defective or incorrect item, you must contact us within 7 days of receipt at daprettyplugjay@gmail.com. To expedite the process, please provide your order number, a detailed description of the issue, a clear image of the defect, and a copy of your order invoice in your email. This information will help us verify the defect and assess the eligibility for return.

If your return is approved, please ensure that the item is unused and in the same condition that you received it. After we receive and inspect the returned item, we will promptly end you an email notification. Should the item be eligible for a refund and cannot be replaced, we will process your refund to the original method of payment. Refunds can take up to 10 business days. We appreciate your understanding and are here to support you with any concerns you may have regarding our return policy.